Excel in customer service and multitasking? We are seeking an experienced, motivated individual to join us. Our ideal candidate has prior experience in a management role and strong communication skills.

Job Responsibilities

Sales & Customer Experience

• Train the team in exemplary customer service and sales techniques.

• Lead the team to achieve sales targets.

• Oversee the quality of all service and solutions provided for member requests at the front desk and online customer service platforms.

• Work with Marketing team on implementing marketing campaigns and strategies.

• Growing revenue through proactively seeking new business opportunities and partnerships.

Team Management

• Manage a team of supervisors and customer success officers.

• Oversee the hiring process, schedule and training of customer success officers.

• Demonstrate excellent customer service, leading by example for all staff.

• Assist the team with difficult or complicated matters.

• Oversee and approve any changes in instructor schedule and classes due to illness/equipment fault/extreme weather.

Operations & Admin

• Oversee studio related administrative matters (e.g. ensure month end studio reports are done accurately and in a timely manner / instructor schedules are accurately published on Mindbody).

• Work with the Operations and Admin Manager to ensure that all the studios are in pristine and efficient working condition for the studio team (including equipment, hardware, fixtures etc).

• Work with the Operations & Admin Manager to set the studio process for all operations.

• Keep good relationships with clients, instructors, landlords and contractors for all studios.

• Work with the management team to improve efficiency and effectiveness of processes.

• Look for areas to increase efficiency and standards of the studios and optimise costs.

You Get to Enjoy:

• Complimentary Cycle and Pilates classes!

• An inclusive, fun working environment.

• The personal growth you seek - sharpening skills such as problem-solving, thinking on your feet, communications (people/social interactions) and even your own overall fitness and health!

• Career progression - we promote from within.

• Basic medical insurance for full time staff.

• Annual Leave for full time staff.

Qualifications

• 3+ years in a team leader or supervisory role.

• Excellent organisational and leadership abilities.

• Outstanding communication and people skills.

• Experience working in the fitness & wellness industry is preferred.

• Familiarity with the Mindbody software is preferred.