Class Policies.

Booking Window.

Our booking opens at midnight daily, 8 days into the future.

e.g. on Monday 1 Jan at midnight you can book any class the following week, Monday 8 Jan.

To be fair to all members, all bookings have to be made on your own using the Absolute app or website. We are unable to book classes on your behalf.

Cancellation Policy.

The deadline to cancel your class without any penalty is 8 hours prior to your booked class. If you are unable to attend a class, please cancel 8 hours prior to the start of your booked class. Any cancellations less than 8 hours before your class will cost you the credit(s) used to book the class.

For e.g. If you have booked a class for 6.00PM class on 20 November 2024 and wish to cancel it, you must do so by 10.00AM on 20 November 2024.

What if I fell sick and did not cancel my class 8 hours prior to my class?

Cancel the class via your account as soon as you know you're unable to make it.
Drop an email to hello@absoluteboutiquefitness.com.hk with your medical certificate.
Return of credits will only be allowed on the day you visit the doctor. Please cancel all subsequent bookings within the cancellation period if you are still feeling unwell.
If there is no record of late cancellation and you did not show up for class, we are strictly not able to return credits.

What if I get added to the waitlist less than 8 hours before the scheduled class, but cannot attend class?

Your booking will be considered a no show and a credit will not be returned to you.

Late Arrival Policy.

To ensure an optimal experience for all members attending the class, we have a strict late arrival policy at Absolute. Please make sure to familiarise yourself with our policies, to avoid disappointment.

Please arrive at the studio at least 15 minutes before the start of the class to get ready, and be in the designated room 3 minutes before class start.
We have the right to release your spot to members on the waitlist already present at the studio if you do not sign in at least 3MIN before the start of class.
- For example, the class starts at 12:00PM:
  If you have a confirmed booking and you arrive on or before 11:57am, you can still attend the class.
  If you have a confirmed booking and you arrive on or after 11:58am, your spot might be released to someone on the waitlist.
Your booking will be considered a No Show and will not be refunded to you.
Should you arrive on or after 3 min before class, and your spot has already been released, you will be assigned a spot by the front desk,(If any).
Should there be no more spots available, then your class will be considered a No Show.

Entering The Studio Late.

After the doors are closed and class has started, no one can enter the room.

No one is allowed into the designated room after class starts, even if you arrived earlier.
This is to ensure your safety and ensure there is no disruption to the class. So please make sure to keep track of time and/or stay close to the studio entrance.

Waitlist Policy.

If a class is full you will automatically get added to the waitlist if you book yourself in for that class.
The waitlist will automatically enrol you into the class up to 8 hours before the class.
You will automatically get assigned to the spot that becomes available.
If you wish to swap spots, you can do so when you arrive at the studio if another spot becomes available.