• Please arrive at least 15 minutes before the start of your class.

• If you do not sign in 3 minutes before class, your spot will be released to members who have been waitlisted but are present at the studio or those who wish to switch spots.

• After the doors are closed and class has started, there is a 3 minute grace period to enter the studio.* No one is allowed into the class after the 3 minute grace period, even if you were in the studio earlier.

• Your booking will be considered a No Show and will not be refunded to you.

The deadline to cancel your class without any penalty is now 8 hours prior to your booked class. If you are unable to attend a class, please cancel 8 hours prior to the start of your booked class. Any cancellations less than 8 hours before your class will cost you the credit(s) used to book the class.

• All customers are only permitted to have 1 account with us. This includes members who use Third Party Booking systems (e.g. Classpass) as well as have an active package with us.

• We reserve the right to terminate duplicate accounts without notice or refund.

• Only the owner of the package can use the credits in their account to attend classes.

• Should you book a class and someone else turns up, they will be rejected and your booking will be considered a No Show and will not be refunded to you.

• This applies to all users including those using Third Party Booking systems (e.g. Classpass)

• We reserve the right to request your ID for verification.

• All members need to create an account before any purchases can be made

• All personal details must be filled out in order for your account to be valid

• All accounts need to be created online

• All accounts must have the following to be valid:

  • Full name

  • Mobile number

  • Email

  • Address

  • Emergency contact name and number

  • Liability waiver signed

  • Profile photo taken

• We have the right to deny you entry into class if any of the above personal details have not been provided

• Only the person whose personal information has been filled out can use this account

• Your personal data will not be shared with anyone

• Further details on Privacy & Cookies Policy be found here

• Packages/contracts could be frozen twice per package with a valid Medical Certificate (minimum 2 weeks, maximum 50% of the original package validity in totality, capped at 6 months) at an additional fee.

• Package freezing fee: $500 per request.

• Package extensions are strictly not allowed.

• Freezing of packages applies to selected packages only. Refer to package T&Cs for more details.

• The packages/contracts which you already purchased cannot in whatsoever case be refunded neither in part nor in full.

• All packages/contracts purchased cannot be changed to any other type of packages.

• All packages/contracts purchased are strictly non-transferable to another person.

• Members have to sign for utilising the services and studio at the front desk every time.

• Absolute does not allow members or guests to drink intoxicant or alcoholic beverages, take narcotics before entering or bring such items into the Studio.

• Absolute does not allow the member to enter or use the Studio if such person has a symptom of pestilence or contagious/communicable disease.

• We reserve the right not to allow the staff or agents of the competitors’ companies to use our services and Studio and to deny entry for the above mentioned regulations.

• Any lockers not cleared at the end of the day will be considered a security risk and we reserve the right to open and clear the contents of the locker.

• Absolute will not be liable nor responsible for any loss or theft or damages of any items left in lockers and/or our premises.

• Members are expected to use the services of the studio tidily and responsibly when using accessories such as equipment, towels, hair dryers, shower cubicles and lavatory.

• Members who try to take the Company’s property out of the Studio may have their membership terminated and we reserve the right to initiate legal proceedings in the civil court or criminal court.

• Members are required to follow all instructions by our staff and instructors.

• Usage of mobile phones are strictly not allowed in class.

• We reserve the right to ban members who do not comply with the instructions given by our staff and instructors.

• We encourage all phones to be kept in lockers, Absolute is not liable for any loss or damage to your personal belongings.

• Absolute reserves the right to change the class schedule, and timings.

• Absolute reserves the right to close whether the whole or a part of the Studio for improvement or renovation or have any other reason to temporarily close the Studio, members agree not to claim for any compensation or damages or any other replacement in kind.

• Members are expected to co-operate and behave in a polite manner when utilising the services in all branches of Absolute.

• Our instructors have the authority to stop any member from participating in class if it is considered that it may cause injury or harm to the member or those in attendance. Members would then have to comply with the instructor’s instructions.

• We reserve the right to ask any member who does not comply with our rules and regulations to leave the studio immediately.

• By attending classes at our studio you confirm that you are of general good health, and that you have sought medical advice prior to attending classes at our studio. By purchasing a package and attending a class you agree to waive all liability to the company.

• Please refer to our detailed waiver release here.

• In the event that the Hong Kong Government issues Typhoon Signal No.8 (or higher), Black Rainstorm Signal, or declares Extreme Conditions before the studio's regular opening hours, the studio will not open. The studio will aim to resume operations within two hours after the Typhoon Signal No. 8 (or above) or Black Rainstorm Signal is lowered or when Extreme Conditions no longer prevail.

• If the Typhoon Signal No. 8 (or higher) or Black Rainstorm Signal is lowered, or Extreme Conditions cease to exist, within 3 hours before the last scheduled class, the studio will remain closed.

• In case of a Pre-Typhoon Number 8 Special Announcement or the enforcement of Typhoon Signal No.8, Black Rainstorm Signal, or Extreme Conditions during regular opening hours, the studio will stay open until the ongoing class concludes. Subsequently, the studio will promptly close and aim to reopen within two hours after the signal is lowered.